FAQ
Heating Instructions?
5 MINS AIRFRYER 180C | 4 MINS MICROWAVE 1000W | 10 MINS OVEN 180C
What are your delivery times?
We deliver twice per week. Monday and Friday, chilled to your door.
How do I place an order?
You can place an order through our website:
- Browse our product selection and add items to your cart.
- Proceed to checkout and provide your delivery information.
- Choose your preferred delivery option.
- Complete payment through our secure gateway.
- You'll receive an order confirmation via email.
How is the meat prepared?
Our meats are prepared by professional chefs using fresh ingredients and traditional cooking methods. We marinate and season the meats according to exclusive recipes, then cook them to optimal tenderness and flavor.
How long will the meat stay fresh?
Our cooked meats are vacuum sealed to maintain freshness for up to 30 days when refrigerated upon delivery. For best taste, we recommend consuming them within 3 days of opening. You can also freeze the meats for up to 3 months.
What is your return or refund policy?
Customer satisfaction is our priority. If you're not satisfied with your order, please contact us within 24 hours of delivery. We'll assess the issue and offer a replacement or refund as appropriate. For more details, please refer to our Return and Refund Policy.
Can I customize my meat pack?
Yes, we offer customizable meat packs. You can select specific cuts and quantities to suit your preferences. Please visit our Custom Packs page for more information.
Are there any allergens in your products?
Our products may contain allergens such as soy, dairy, gluten, and nuts. Please check the product descriptions for allergen information or contact us if you have specific concerns.